Payment methods

You can pay in all our taxis with the following cards:

• VISA
• Eurocard Mastercard
• American Express
• Maestro

Reservations

You can reserve in advance on the telephone number +32(0) 477 03 49 49 or by email booking@taxi-flanders.be .Taxi Flanders gives priority to reservations, and does everything possible to send your taxi as punctual as possible.

Unfortunately, we do not have all factors under control. Both in the morning and in the afternoon we have to deal with difficult to very difficult traffic during rush hours. We kindly ask you not to wait a taxi that is a few minutes early.

Lost and found

Objects that you leave in the taxi are always handed in by the driver after the end of his service. You can pick it up every working day during office hours - contact us by telephone. We bring them to your home with pleasure, but then you have to pay for the ride!

Complaints

Every complaint is handled by our board. The more accurate the data, the sooner we can address the driver concerned about this.

Complaints about:

• a taxi ride? Provide us with the correct departure address and time, any number plate;
• operator? Provide us with the correct time, male or female;
• driving behavior? Provide our number plate and correct time;
• With your complaints you can visit: info@taxi-flanders.be

Police regulations

The Royal Decree of 2 April 1975 regulates a large number of issues that taxi companies and taxi drivers must adhere to. A number of provisions are important to know for you as a customer:

Police measures for travelers: Art. 18. It is forbidden:

• to smoke in the vehicle;
• board the vehicle if the regulatory number of seats is occupied;
• to board dogs or other animals that cannot be kept on the lap without the driver's permission, with the exception of guide dogs for the blind;
• placing dangerous objects or collies that, due to their size, nature or odor, can hurt, dirty, hinder or cause inconvenience in the vehicle;
• to step into a state of obvious uncleanness or affected by a contagious disease;
• bend out of the vehicle or open the doors while driving;
• to contaminate or damage the vehicle;
• to throw any object out of the vehicle.

 
The safety of taxi drivers is very important, and the legislator has also given the driver a number of options that, if applied correctly, can prevent dramas. Art13.-2:

The drivers may:

• refusing to accept someone who wants to be taken over a long distance or to a scarcely inhabited place unless his identity can be established, if necessary through the intervention of the local police or the police
• demand a commission for long journeys
• refusing to accept a person who is in a state of intoxication

The driver must not take the shortest route, but the fastest, unless the customer decides otherwise: Art.14.-1. In addition to the customer's subsequent request, the driver must take it to his destination by the fastest route.

For complete taxi legislation, please refer to http://www.gtl-taxi.be/.

Liability

Taxi Flanders cannot be held liable for misunderstanding, delays due to eg traffic jams, bad luck on the road, weather conditions etc. that have the consequence that you miss your train, bus or flight, Taxi Flanders is not liable, unless and insofar as there is intent or debt by Taxi Flanders.

Taxi Flanders reserves the right at all times not to have to carry out a ride assignment at the last minute due to force majeure such as extreme traffic chaos, weather influences, attacks, etc. You can be sure that we will do everything we can to appearance.

You must therefore take enough time to arrive at your destination, so that due to possible delays you can still arrive in time for your train, bus or flight in another way.

Force majeure means any shortcoming that cannot be attributed to Taxi Flanders, because it is due to its fault and is not for its account under the law, legal act or generally accepted views.

Taxi Flanders therefore has no obligation to pay any form of compensation.